Refund policy

Last updated November 4, 2026.

We want you to be happy with what you buy. If you are not, ask for your money back within 30 days of the purchase date and we will refund it. No reason needed.

What this covers

• Detailed Estimate Report ($9, one-time): full refund within 30 days of purchase. The report is then locked again for that estimate.
• CostLocal Pro ($19/month or $149/year): full refund of your first payment, or of a renewal payment, within 30 days of that payment. After a refund your subscription is cancelled.

Cancelling

You can cancel a subscription at any time from Plan & billing. Cancelling stops future renewals. You keep Pro until the end of the period you already paid for. Cancelling does not by itself refund the current period; ask for a refund as described below if you are within 30 days.

How to ask for a refund

Email [email protected] from the address you bought with, and include your receipt or order number if you have it. You can also request a refund from the receipt email sent by Polar. We aim to answer within two business days. Approved refunds go back to your original payment method; the time it takes to appear depends on your bank, typically 5 to 10 business days.

Payments and taxes

Payments are processed by Polar (Polar Software Inc.), our merchant of record, which also processes refunds. Refunds include any sales tax or VAT collected on the payment.

Something wrong with a report?

If a report does not download or contains a mistake, tell us. We will fix it or refund you, whichever you prefer, even after 30 days if the problem is on our side.

This policy does not affect any rights you have under the law where you live.